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.NET Support Engineer

The objective of the .Net Support Engineer is to provide provide technical support and solve issues to ensure limited customer downtime. This developer serves as the face and voice of Brainjocks in supporting our clients.

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LOCATION

Alpharetta, GA

EMPLOYMENT TYPE

Full-time

EXPERIENCE

Senior-Level

JOB FUNCTION

Engineering, Information Technology

Essential Role Responsibilities

  • Provide technical support to customers by answering emails, phone calls and online questions
  • Solve issues in a timely manner, ensuring limited downtime for the customer
  • Communicate with all levels of an organization conveying technical information in a manner in which business leaders can understand
  • Resolve customer complaints
  • Research required information using available resources

Key People Skills

  • Excellent communication skills - verbal and written
  • Excellent customer facing abilities and customer service skills
  • Be a strong team player with a personal commitment toward the business and its customers

Required Competencies

  • Bachelor's degree in Computer Science (or equivalent)
  • 2+ years of professional experience
  • C# (MVC) & .NET Framework
  • JavaScript
  • Ability to manage multiple tasks in a dynamic, agile environment
  • Strong ability to troubleshoot software problems - identify and solve problems accurately, creatively and effectively
  • Up-to-date with latest trends, techniques, and technologies
  • What will put you ahead of the rest:
  • Control, GIT preferred
  • experience, Sitecore preferred

Brainjocks Culture

Longtime Brainjock Ken Forst shares his take on our company culture. It truly is something special!