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CMS Content Analyst

  1. About Us
  2. Careers & Benefits
  3. Content Analyst

JOB DESCRIPTION

LOCATION

Alpharetta, GA

Employment type

Full-time

experience

Mid-Level

job function

Production

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In this role, you will be responsible for mapping web design and user experience to content architecture and  assembly processes, organizing and delivering the content migration effort and enablement for our customers.

Responsibilities

  • Gap Analysis - comparing given content to website design compositions and Sitemap to find either missing  content or ambiguities
  • Client Communication - communicate with client about gaps, risks, questions and training/documentation expectations
  • Identify Assembly Risks or Possible Roadblocks - works with Project  Manager and team to determine anything that would block or cause risk of project delivery
  • Assembly Timelines and Roadmap - works with Project Manager to determine content entry roadmap and milestones
  • Create User Documentation Plan - ability to create documentation plan for website delivery (what is needed to hand over to client) that encompasses custom user documentation for clients   
  • Writing User Documentation - create user documentation covering custom web components, functionality and features
  • Training Plan and Timeline - ability to create training plan, agenda and timeline 
  • Creating and Administering Training Materials - creates training materials and administers training to clients for projects

REQUIRED SKILLS AND EXPERIENCE

  • Bachelor’s Degree in Business, Technical Communication or related area or equivalent professional certifications required
  • 1-2 years experience driving business objectives
  • Must be able to work in a cross-functional team with User Experience Designers, Business and Systems Analysts and Engineers
  • Ability to lead team discussions and overall delivery of website content
  • Excellent communication skills - written and verbal
  • Must be detail oriented
  • Proficient in Microsoft Office (Excel, Powerpoint, Word)   

Preferred Skills and Experience

  • CMS content authoring is a plus
  • Previous experience with Sitecore CMS is a plus
  • Previous experience with Instructional Design or Technical Writing a plus